Frequently Asked Questions
Everything you need to know about our personalized jewelry and services.
What materials are used in Caitlyn Minimalist jewelry?
Most of our pieces are handcrafted from high-quality 925 Sterling Silver, 14K Gold, or Rose Gold plating. Each item is designed to be hypoallergenic and durable for daily wear.
How long does it take to process a personalized order?
Since each custom piece is made-to-order, it typically takes 5 to 10 business days for production before shipping. During peak holiday seasons, this timeline may extend slightly.
Can I return a personalized item?
Because custom and personalized pieces are made specifically for you, they are generally non-returnable unless there is a manufacturing defect or error. Non-custom items can be returned within 30 days of delivery.
Do you ship internationally?
Yes, we ship our minimalist designs worldwide! Shipping costs and delivery times vary by destination and are calculated at checkout.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, we recommend removing your jewelry before swimming, showering, or applying lotions. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.
Will my order arrive in a gift box?
Yes, every order comes beautifully packaged in a signature Caitlyn Minimalist gift box, making it ready for gifting right out of the mail.